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Back Up Your Personal Files

WHY: You may lose all your personal files (documents, pictures, music, videos, downloads, desktop), if: Your computer hardware breaks down, or your hard drive crashes. Scammers infect your files with encrypted ransomware, demanding a fee to unlock your files.  SOLUTION: Create a duplicate, backup copy of your personal files – somewhere other than on

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Have Effective Protection Software: Anti-malware, Anti-advertising and Patch Management

WHY: The most frequent problems with a computer are caused by malicious software (malware). Malware causes a computer to run slow, pop-up ads and scareware, interfere with internet, replace browser homepages, and stop programs from running. SOLUTION: Once the malware is removed by your technical support, the only way to keep the invaders out and

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Save Your Passwords

WHY: Isn’t it most frustrating when you cannot get into your e-mail or other websites because you cannot remember your passwords!! Face it, we are not getting any younger. Plus the number of passwords seems to be growing exponentially!  It is not a good idea to use the same password for all of your

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Pin Your Most Used Applications to Your Taskbar

WHY: Pinning a program to the taskbar makes it easy to open, even if other windows are already open. There are several ways to open a program or application on your computer: Open the start menu, find the program in the list of installed programs and click it (hardest) Find the shortcut for the program

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Set Up Your Browser Tabs for the Webpages You Frequently View

WHY: Browser tabs make it easy to select and move among the websites you want to use. Most of my clients use: Google search Their e-mail inbox Their facebook news page Their online banking log on A news page (MSN, AOL or YAHOO) Maybe an online game SOLUTION: After setting up the tabs and locking

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Install a Familiar Looking Start Menu

WHY: If you are running a computer with the Windows 8 or Windows 10 operating system, the start menu may look foreign and sometimes you cannot even see how to shut down (power off) your computer. You are probably more familiar with the start menu that you used with your XP, Vista or Windows 7

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Set Up Bookmarks of Your Favorite Websites on Your Bookmarks Toolbar

WHY: Using bookmarks makes it easy to find the websites that you frequently visit or want to easily find again. Putting the most frequent one in the Bookmarks toolbar makes it even easier because they are at eye’s view. SOLUTION: Each browser can save favorite websites to bookmarks or the bookmarks toolbar. When you are

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8 Steps to Making Your Computer Easier to Use

For more help, contact Linda Lindquist at http://computerandinternethelp.com/contact-us/ . When I service my client’s computers, they often comment that it is confusing to find what they want to do, especially on Windows 8 and Windows 10 operating systems. I add items to their computers that they tell me makes the computer easier to use. This

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Computer Literacy Training

by Linda Lindquist, Certified Malware Removal Specialist     I look for things to bring value to my clients, most of whom self-describe themselves as “computer illiterate”. Struggling with the volume of messages in their e-mail inbox. Wanting to use more features in WORD and EXCEL. Not understanding how to organize their computer files. Not

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SIX WAYS TO AVOID COMPUTER SCAMMERS

by Linda Lindquist, Certified Malware Removal Specialist, pccoach@computerandinternethelp.com PHONE CALL SCAMMERS SCENARIO: The phone rings, the caller sounds foreign, claiming to be from Microsoft. He says that your computer is sending errors, … or your license has expired, … or they owe you money, and instruct you how to let them in to diagnose your

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