Terms of Service

Effective Date:

August 1, 2025

Business Name:

Computer and Internet Help

Location:

Fort Myers, FL

Contact:

Pccoach@computerandinternethelp.com 239-567-0104

1. Overview

These Terms of Service (“Terms”) govern your use of the services provided by Computer and Internet Help (“we,” “us,” or “our”). By booking a session or using our services, you agree to these Terms.

2. Services Provided

We offer personalized computer support and technology assistance, primarily for senior citizens. Services may include:

Device setup and troubleshooting
Software installation and updates
Internet and email support
Basic training and education
Malware Removal

We do not offer hardware repairs or services that require opening devices unless explicitly stated.

3. Eligibility

Our services are intended for individuals aged 18 and older. We specialize in working with seniors, but anyone needing tech help is welcome.

4. Appointments and Cancellations

Appointments can be scheduled via phone, email, or our website.
Cancellations must be made at least 24 hours in advance.
Missed appointments without notice may incur a cancellation fee.

5. Fees and Payment

Fees are clearly communicated before service begins.
Payment is due upon completion of service unless otherwise agreed.
We accept cash, credit card, Paypal, Zelle.

6. Privacy and Confidentiality

We respect your privacy. Any personal or device-related information shared during sessions will be kept confidential. Please refer to our [Privacy Policy] for more details.

7. Limitations of Liability

While we strive to provide accurate and helpful support, we are not liable for:

Data loss, device damage, or software issues resulting from user actions
Incompatibility or limitations of third-party software or hardware
Any indirect or consequential damages

Clients are responsible for backing up their data before sessions.

8. Client Responsibilities

Clients agree to:

Provide accurate information about their devices and issues
Follow safety and usage instructions
Treat our staff with respect and courtesy

9. Changes to Terms

We may update these Terms from time to time. Any changes will be posted on our website and effective immediately upon posting.

10. Contact Us

If you have questions or concerns about these Terms, please contact:
📧 pccoach@computerandinternethelp.com
📞 239-567-0104