The most frequent calls that I receive are resolved by power rebooting the modem. Your Wi-Fi router may appear to be working OK because some of your devices can access the internet. Yet, some of your other devices, such as your Wi-Fi printer, your computer, your browser, slow email service are either offline or not working properly.
Sometimes, especially after Florida’s frequent lightning storms, where power suddenly goes out and just as suddenly comes back on, a power surge causes the circuitry in your Wi-Fi router to go into an error retry loop for certain functions. If you need to reset the clock on your microwave after a power glitch, use this as an indicator that you may also need to power reboot your modem/router. I want you to know how to do this, since it happens so often.
This error loop is reset by doing a power reboot of the router:
1. Unplug the power cord for the modem-router from the back of the modem/router. Occasionally, the power cord needs to be unplugged from the wall.
2. Count to 30.
3. Plug the power cord back into the modem/router. (and wall if unplugged from there too).
4. Wait about 5 minutes for your Internet Service Provider to recognize that their internet connection device is back online.
5. Try to use your offline device again.
6. NOTE: you may need to restart your computer and your printer again.
I am committed to protect your computers at an affordable price. Thank you for trusting me to keep your computers healthy. Contact us at 239-567-0104 when it is time to renew your protection software, to enroll in a Learn Computer training class, or if you need computer and internet help. Be well.
By Linda Lindquist, August 7, 2023
